🚀 Discover the performance of your Live Chat Agents with our new report!
Agents' performance, including the number of messages sent, replies, conversations assigned, and conversations marked as done, as well as the average response time and average resolve time.
This report will provide you with valuable insights into your team's performance and help you identify areas for improvement. You can check individual chatbot overall performance, and so much more. The Agent Analytics report is designed to help you make data-driven decisions and optimize your team's performance.
To access the report, simply log in to your account and navigate to Analytics -> Agent Analytics. You will find a detailed screenshot and all the information you need to get started. We recommend that you take some time to review the report thoroughly and see how it can benefit your business.
We believe that the new Agent Analytics report will be an invaluable tool for your team, and we're excited to hear your feedback. If you have any questions or feedback, please don't hesitate to reach out to our support team, who will be happy to assist you.
